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Help centre
All the help you'll need to get started and hire your gear from Hirepool.
How do I book equipment to hire?
To make an equipment booking with Hirepool, there are three ways to do this
1) Ordering online at www.hirepool.co.nz
2) Calling your local Hirepool branch
2) Calling your Hirepool Sales Rep
Booking via our website is the recommended option as this allows you to make bookings 24/7, plus it allows our staff to have the equipment ready to go before you arrive meaning we can provide you with a simple and speedy hire experience. When booking online there is no payment required up front and is made at the time equipment is picked up or delivered.
Existing Hirepool trade account customers can order equipment online and have it charged to their Hirepool trade account. If you haven’t done this before, it is a quick simple process to set up your online trade user account, click the link below https://cart.hirepool.co.nz/register-trade
Non-Hirepool trade account customers can also order equipment online and will need to have a credit/debit card to secure the booking, however, only a $1 pre-authorisation will be charged to the card at the time of booking. Your card will be charged for the full hire amount at the time the equipment is collected or delivered. To set up your online account for making bookings click the link below https://cart.hirepool.co.nz/register
At the time of booking, customers can choose to collect the equipment from their chosen Hirepool branch or have the equipment delivered.
Should I book equipment to hire?
Yes, it is strongly recommended that you pre-book your equipment hire with us to ensure you have a simple and speedy hire experience.
Some items are in high demand at the weekends and over holidays periods, so to ensure we have the equipment at the appropriate branch when you require it we strongly suggest you pre-book to not be disappointed.
Read our How do I book equipment to hire page for details on the process for booking equipment.
What is the minimum hire period?
Our minimum hire period for most pieces of gear is half a day (4 hours). A full day is 24 hours which is from time of collection (except metered equipment with hourly rates after 8hrs)
Is a bond required for hire items?
Yes - A bond and deposit is required unless a ledger account is used, the bond required is determined by the daily rate of the machine and also the time for which you require the equipment.
The deposit or bond is payable on the day of collection, or if you require delivery to site, this will need to be taken before the equipment is delivered.
When will my bond/deposit be refunded?
On return of the equipment in good condition, the total charges will be calculated and the Hirer will either pay the outstanding balance or be refunded the difference between the bond paid by the Hirer and the actual total charges.
While electronic refunds are processed straight away it can take between 1 to 5 working days to appear in the Hirer account.
Online Ordering
FAQS
How do I make a reservation online?
Find the equipment you’re after and select the dates you wish to hire for and the branch you intend to pick up the equipment. Then create an online account or just use a guest profile.
If you are a Hirepool trade account customer you can make a booking online and have it charged to your trade account otherwise cah customers will need to provide credit/debit card details when making the booking. If the equipment you are wanting to hire is available ready to go in the branch you will get an automatic confirmation otherwise the branch will review your request and will get back to you typically within 2 hours to confirm your booking.
How can I get a quote?
The majority of our pricing is online and for any of those products you can get an instant quote online, however, if it is a Price on Application product (POA), you can request a quote and our team will come back to you promptly.
What if I'm unsure about what equipment to hire?
If you're not sure about what equipment is best for the job, you can send an enquiry online to your local branch and they will get back to you promptly alternatively you can call your local branch and they will be happy to help you get the right equipment you need for the job.
What if I have made an online booking and no longer need the booking?
If your plans have changed and you no longer need the equipment, please give us as much notice as possible and call your local branch to advise them and they will cancel the booking.
How will I know if my booking is confirmed?
Once you have placed an online booking you'll receive an email to confirm your booking. If the gear is available ready to go in the branch you'll get an automatic reply however if not there may be a short delay while the branch checks availability.
General
FAQS
How do I book equipment to hire?
Some items are in high demand at the weekends and over holidays periods, so to ensure we have the equipment at the appropriate branch when you require it we strongly suggest you pre book to not be disappointed.
Yes it is strongly recommended that you pre-book your equipment hire with us to ensure you have a simple and speedy hire experience.
Read our How to Book page for details on the process for booking equipment.
Do I get a discount if I return the equipment early?
The minimum hire period with Hirepool is four hours which is half a day with a full day being eight hours.
If you book the equipment for a full day and return it within 4 hours then you will be charged for a half day instead.
What happens if I return the equipment late?
If you know the equipment will be returned late it is important that you inform the branch in the first instance and advise when it will be returned.
Many branches are flexible by usually a maximum of 1 hour, however it is the decision of the Branch Manager to determine whether late returns will incur a late charge.
Can I hire equipment from one branch and drop it off at a different branch?
If the branch is in the same city then this shouldn’t be a problem however if you are looking to pick up equipment from a branch in one town city and drop it off at another town/city this needs to be discussed in advance and will incur a relocation fee.
Please discuss with your Hirepool branch at time of booking and the branch staff can advise details of the relocation fee.
How do I contact Hirepool?
You can contact us by phone at one of our branches, contact us on 0800 15 15 15, email us at info@hirepool.co.nz or use our chatbot (by clicking on the chat icon on the left side of your screen).
And if that doesn't work for you, give us a buzz on our social media accounts and we'll get back to you as soon as possible. We’ve got a fair few ways for you to get in touch with us if you have any questions.
Access & Scaffold
FAQS
Are your Scaffolders certified?
Yes they are, all our scaffolders hold an NZ / AU recognised National Certificate in Advanced Scaffolding from Tai Poutini Polytechnic.
I need custom scaffolding for specialist projects are you able to help me plan this?
Yes we can, please contact us or talk to one of our customer service staff who can suggest what would be best for your project, and can organise a site visit to help you out.
Can I hire the scaffolding from you and put it up myself?
Yes, you can erect a mobile scaffolding up to the height of 5 metres before being certified. If you require scaffolding for more than 5metres high, our certified scaffolders will be more than happy to help you out.
Is delivery included in Hire?
No, we offer delivery as an additional service. Price will be given on application.
What safety checks are done when putting up the scaffolding?
Hirepool takes safety very seriously. Your site will be checked for things such as power lines, ground level and any other obstacles or situations that would make it unsafe to erect the scaffold. In addition all scaffolding will be put up by trained professionals.
Vehicle Rental
FAQS
Am I covered in the unlikely event of a breakdown?
We have our own free phone number 0800 588 500 which you can call for assistance should you encounter any problems.
How do I book a rental vehicle with Hirepool Vehicle Rentals?
Once you have found the vehicle you wish to book, then click on the Quote/booking link. This will send through a booking request to our team and we will contact you to confirm your booking.
Alternatively give us a call or pop into one of our branches.
What driving licence do I need to hire a vehicle with Hirepool Rentals?
You must hold a valid full driver licence from your home country. An International Driver's Licence is not required but is accepted. The law requires us to sight your licence when you collect your rental car. Heavy Trade License is required for some trucks.
How many drivers can be on the agreement?
Hirepool Vehicle Rentals does not have a surcharge for any additional drivers to be added to the rental agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.
Are Hirepool Vehicle Rentals prices all inclusive?
Hirepool Vehicle Rentals has no hidden fees. Our prices are in New Zealand dollars and include Goods and Services Tax (GST), Unlimited kilometres (unless otherwise specified) and Insurance.
Portable toilets, showers & buildings
What type of Port-a-loo do I need to get?
Port-A-Loo stock a variety of units for different situations and events, to determine which unit is best for you depends on a number of factors:
- What type of event are you having i.e. for a younger crowd a standard event toilet is fine, for a corporate event a deluxe unit would be better
- Male to Female Ratio i.e. Generally speaking women want nicer toilet facilities and may need more Port-A-Loos than male quests.
- Budget
- Access to your venue
If you are unsure of which unit would suit your event or venue best, please don’t hesitate contact one of our staff who would be more than happy to help you out.
Are there any restrictions that will dictate what type of unit I can hire?
When you are making your booking we will ask you a variety of questions that may determine if your it is possible to put your choosen unit in place. Please consider the following:
- Driving /delivery access to where you want the toilet to go.
- Are there sharp turns or bends to get the toilet in place?
- Is there a steep, soft paved or muddy driving access to your venue?
- Are there any other obstacles to get your toilets in place
We are happy to do a site visit so we can handle problems before they arise. If you have any concerns, please ask our staff when booking.
What dimensions are the port-a-loos?
The standard unit size is 1200mm wide and 2100mm high. However we do have different units for various situations. You can find out more about dimensions on our product pages or contact one of our customer service staff.
How long can I hire a port-a-loo for?
Port-a-loos can be hired for any period from one day, over night, weekends or in some cases years.
Do we need to have running water available?
No, water is required for the units holding tank, replenishing the water is done by Port-a-Loo as part of the service.
Continental Event Hire
FAQS
I want to hire equipment for a Saturday function, when can I pick up and return?
You can collect on Friday and return on Monday for a 1-day hire charge.
We are not open on Saturdays and Sundays. Equipment is subject to availability at time of ordering. Please contact us for a longer hire period rate.
Is a bond required for hire items?
Generally a nominal bond is required for all of our hire items, held as security against damage and loss
The customer is responsible for the security of the equipment for the duration of the hire period. We charge for all breakages and damages to our hire equipment.
Does the equipment have to be returned clean?
Yes, the equipment should be returned to us clean, or a cleaning fee may apply.
Do you have wedding packages available?
Yes we have wedding packages available, contact your local Continential Event Hire branch to discuss
What are the differences between an Electron marquee and a Frame marquee?
Electron marquees are a traditional style marquee with high, peaked roof’, centre poles and guy ropes. They require a grass surface for installation.
Framed marquees have no internal poles and can be installed on grass or a hard surface using, weights or bolts..
Delivery and Pickup
FAQS
Can Hirepool deliver the equipment?
Yes, we do deliver, however, will be delivery charges.
If you deliver the equipment will the paperwork be done then?
The delivery driver will have a copy of the Hire Agreement for you to read and sign.
If you have visited a Hirepool branch prior to your equipment being delivered in most cases the bond and deposit should have been settled.
Will I be given a demonstration and/or instructions on how to use the equipment?
Yes – Our team will demonstrate the operation of the equipment, outline any safety hazards or issues that may arise with the item(s).
If there is anything you are unsure of please don’t hesitate to speak with a staff member.
Can I hire equipment from one branch and drop it off at a different branch?
If the branch is in the same city then this shouldn’t be a problem however if you are looking to pick up equipment from a branch in one town city and drop it off at another town/city this needs to be discussed in advance and will incur a relocation fee.
Please discuss with your Hirepool branch at time of booking and the branch staff can advise details of the relocation fee.
Can I return the equipment after hours?
No. Unfortunately, any equipment left after hours cannot be secured, so you will need to arrange to have it returned to us when we are open.
Our hours and address details can be found on our website.
