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All the help you need to know about how to hire gear from Hirepool
To make an equipment booking with Hirepool, there are three ways to do this
1) Ordering online at www.hirepool.co.nz
2) Calling your local Hirepool branch
2) Calling your Hirepool Sales Rep
Booking via our website is the recommended option as this allows you to make bookings 24/7, plus it allows our staff to have the equipment ready to go before you arrive meaning we can provide you with a simple and speedy hire experience. When booking online there is no payment required up front and is made at the time equipment is picked up or delivered.
Existing Hirepool trade account customers can order equipment online and have it charged to their Hirepool trade account. If you haven’t done this before, it is a quick simple process to set up your online trade user account, click the link below https://cart.hirepool.co.nz/register-trade
Non-Hirepool trade account customers can also order equipment online and will need to have a credit/debit card to secure the booking, however, only a $1 pre-authorisation will be charged to the card at the time of booking. Your card will be charged for the full hire amount at the time the equipment is collected or delivered. To set up your online account for making bookings click the link below https://cart.hirepool.co.nz/register
At the time of booking, customers can choose to collect the equipment from their chosen Hirepool branch or have the equipment delivered.
Yes, it is strongly recommended that you pre-book your equipment hire with us to ensure you have a simple and speedy hire experience.
Some items are in high demand at the weekends and over holidays periods, so to ensure we have the equipment at the appropriate branch when you require it we strongly suggest you pre-book to not be disappointed.
Read our How do I book equipment to hire page for details on the process for booking equipment.
Our minimum hire period for most pieces of gear is half a day (4 hours). A full day is 24 hours which is from time of collection (except metered equipment with hourly rates after 8hrs)
Yes - A bond and deposit is required unless a ledger account is used, the bond required is determined by the daily rate of the machine and also the time for which you require the equipment.
The deposit or bond is payable on the day of collection, or if you require delivery to site, this will need to be taken before the equipment is delivered.
On return of the equipment in good condition, the total charges will be calculated and the Hirer will either pay the outstanding balance or be refunded the difference between the bond paid by the Hirer and the actual total charges.
While electronic refunds are processed straight away it can take between 1 to 5 working days to appear in the Hirer account.
All hires require a deposit or bond to be taken before the equipment is uplifted from the branch
Once the equipment has been returned and the necessary charges added to the hire agreement, an invoice will be generated which will indicate whether a balance is due, or if a refund is owed to you from the balance of the bond.
An item that requires fuel will incur a fuel charge if not returned full, and a sander that requires discs or belts provided by Hirepool will carry costs on how many were used.
Hirepool branches usually all stock saleable items which you may require to make your job easier or safer, which includes safety and PPS equipment, rope, load binding and other extras. Also if the equipment is returned excessively dirty, muddy or covered in foreign material a cleaning charge may be applied. if you are in any way uncertain about any additional charges please don’t hesitate to ask any of our staff members.
Equipment should be returned as clean as possible. If the equipment is returned excessively dirty, muddy or covered in foreign material eg paint, concrete etc, then a cleaning charge may be incorporated in the final invoice.
Equipment that requires Diesel or Petrol is full when it leaves the branch. It is your choice to have the item(s) refuelled before return, in which case there will be no fuel charges. If refuelling is required then the charges will be incorporated in the invoice upon completion.
No – However Damage Waiver is included in the price you pay and this is a fee to cover for any accidental or unintentional theft, loss or damage to the equipment when hiring. It is calculated at 10% of the retail hire rate.
A valid form of the following identification is required when hiring:
Identification such as an employee ID card, Student ID Card are not deemed suited identification
In addition you will need to provide this along with personal details (name, phone, email) before obtaining the equipment.
Yes – Hirepool staff are on hand to help answer any questions that you may have.
The majority of Hirepool branches are open 7 days a week, so you can easily reach someone who can assist you with your query
For after-hours assistance call your local branch or 0800 15 15 15 and you will be put through to someone who can assist.
You can extend this hire period quite simply by advising any Hirepool branch.
Please be advised an additional bond amount may be required to keep within the pricing guidelines
If equipment is damaged whilst on hire you will need to notify your nearest Hirepool branch, if a replacement is required the branch will organise this for you.
The damaged item will be assessed by a Hirepool technician to determine the cause of the damage and will also work with the branch manager to come to a decision on who will be held liable for the required parts and/or repairs.
We always provide reliable and mechanically sound equipment to help you get the job done, however, if something goes wrong or an item breaks down we ask that you call as soon as possible and inform the nearest Hirepool branch.
We will do an exchange of the item(s) as soon as possible by delivery so you can continue with completing your task. We will arrange compensation and/or incorporate this into the final invoice price upon return.
Our friendly team are here to help. Just ask us any questions you have, and we will show you how to safely and easily move, start and use all of our equipment.
And if you're still stuck, our range of guides, blogs and videos are available here with comprehensive instructions to get you started.
Damage Waiver is a fee to cover for any accidental or unintentional theft, loss or damage to the equipment when hiring.
It is calculated at 10% of the retail hire rate and it is included in the equipment hire pricing.
Not always - but if you don't reserve it, you risk someone else having the gear you need!
Some items like trailers, water blasters and chainsaws are especially popular on weekends and holiday periods. It's easy to reserve our gear - either call us, or go online and reserve the gear you need.
Most gear doesn't require anything special - but there are some requirements, especially for the bigger or heavier pieces of gear.
It's best to go online and have a look at the equipment you are going to hire - any special requirements will be on the product page or otherwise call your local branch to discuss.
